Yuri was extremely helpful! I had my furnace motor die on the morning of New Years Eve. He still tried to get a new motor, driving to a fairly far supply store, and calling several stores which were closing early. He tried to fix it on New Years Eve, but wasn't able to do so with the parts he had; so, he told me he'd get to me early in a couple of days, after the supply stores were open for him to get the necessary part. Later that night on, he actually called and asked if I needed him to drop off a space heater in the meantime since it was really cold out overnight and he was worried about me and my dogs--though I didn't need a space heater, it was really kind of him to offer. As promised he was here the following Wednesday morning, replaced the motor, and I now have a working furnace! He also replaced my dirty air filter to help me even more. Yuri is very responsive, has a lot of good supply contacts, and is flexible and dependable with his time. I was lucky to find him here over the holidays.